Roll Up Doors Direct, we sell Self storage roll up doors, commercial rollup doors and industrial roll-up doors direct to you.

Roll Up Door Direct TERMS & CONDITIONS

Manufacturers Warranty Rollups One Year

Defective Merchandise Roll-Up Doors Direct will issue credit for merchandise found to be defective due to quality or manufacturing defects. No credit will be given for merchandise damaged due to improper handling or storage. An authorized Roll-Up Doors Direct representative must inspect the damaged merchandise and write a request for credit. All credits will be issued by Roll-Up Doors Direct. Deductions are not allowed.

Missing/Broken Parts When a door is received with missing o broken parts, and you carry Roll-Up Doors Direct spare parts, you can replace the parts; Roll-Up Doors Direct will issue a credit for the part. If you do not carry Roll-Up Doors Direct spare arts, Roll-Up Doors Direct will replace the part or issue a credit at our option.

Roll-Up Doors Direct Truck When merchandise is delivered with obvious damages, you should refuse the damaged item(s) and note on the freight bill, bill of lading, or contract when delivered by Roll-Up Doors Direct truck. Re-order the item through normal channels. If the damaged item is for a specific job and cannot wait for normal stocking order, call the plant where shipment originated and arrange for an expedited shipment.

Common Carrier Do not accept merchandise with evident visible damage. When the carrier attempts delivery, contact the plant traffic department for specific instructions. At the time of delivery, note the number of cartons or pieces refused due to damage on the freight bill. In the event an entire shipment is refused, notify the Roll-Up Doors Direct plant immediately. Roll-Up Doors Direct will then deal directly with the truck line. Keep copies of the freight bill showing the number of cartons or pieces refused.

The plant will file a claim with the carrier.

You should pay the invoice less the damaged and refused. Send a copy of the freight bill showing the items damaged or refused along with your check. Re-order damaged items through normal channels.

Carrier Does Not Allow Partial Refusal In the event that the carrier does not allow partial refusal of a shipment, the entire shipment should be accepted and the number of damaged cartons or pieces noted on the freight bill at the time of delivery. It will be necessary for you to have available a copy of this freight bill noted with number of cartons or pieces received damaged.

You must hold the damaged goods for the carrier’s disposition. This includes inspection by the carrier and the carrier’s right to salvage when the claim is filled.

As soon as possible, you must notify the Roll-Up Doors Direct plant where shipment originated with the invoice number, shipping number, carrier name and pro number. Roll-Up Doors Direct will file the claim with the carrier.

Concealed Damages In the event of concealed damages you must notify Roll-Up Doors Direct and the delivering carrier within 15 days of the delivery.

The carrier will generally ask the value of the damaged goods and make a decision as to whether an inspection will be made or waived. If an inspection is made, a copy of the carrier’s inspection report must be available to submit to Roll-Up Doors Direct with the freight bill. In the event inspection is waived by the carrier, the name of the carrier’s employee waiving the inspection must be recorded. You should notify the Roll-Up Door Direct plant, where the shipment originated, as soon as possible with the invoice number, shipping number, carrier name and pro number.

The plant will file the claim with the carrier upon receipt of all necessary information as outlined above. Credit for the merchandise will be issued upon receipt of the carrier acceptance of the claim. Roll-up Doors Direct cannot file a claim for concealed damages if the carrier was not notified within 15 days of delivery.

Change Orders, Cancellations & Returned Goods Roll-Up Doors direct will not accept liability for any changed or cancelled in-process orders or any orders changed or cancelled after they have been produced. Roll-Up Doors direct will charge a $50 net handling fee plus material and labor costs incurred by Roll-Up Doors Direct for any in-process orders changed or cancelled or any orders changed or cancelled after the have been produced.

Labor Charges Under no circumstances will Roll-Up Doors Direct assume liability or responsibility for any labor charges.