Roll Up Commercial Door, Garage rolling
Steel Door, Roll Up door, Over Head
Roll-Up Door, Rolling Steel Door.
Manufacturer of rolling steel doors from
self-storage roll up doors to heavy duty
commercial steel roll up doors.
1/1/2008 Models
501/502/536/551/601/626/651/652/700/800/900.
Terms And Conditions SHIPPING AND
DELIVERY:
If you order larger
items, your order will likely show up on
a large freight truck with curbside
delivery. With curbside delivery, you
will be required to help in unloading
your items from the rear of the truck
and moving them inside your business or
residence. You are also responsible for
making sure that an 18 wheeler has
access to your delivery address.
OPTIONAL: Since some of our customers
have requested Lift Gate Service. We
have made this service available for an
additional charge. With a lift gate, the
truck can pull as close as possible and
lower your product to the ground. If you
need lift gate service or inside
delivery, please call 1-352-243-0180 for
a special freight quotation.
REMEMBER TO COUNT AND CHECK FOR DAMAGES
BEFORE YOU SIGN THE DELIVERY RECEIPT.
Small dents or dings along with and
paint damage due to wear and tear in
transit it classed as normal and not a
reason to return or not accept delivery
of the door. We will supply touch up
paint but cannot accept a return of the
door. We are sorry but we cannot be
responsible for any missing items once
you have already signed for them.
Visible shipping damages need to be
reported immediately. If you see
physical damage to the carton, please
show it to the delivery person, and ask
permission to open and inspect the
package before signing for it. If you
notice damage to the item inside the
carton DO NOT ACCEPT IT AND DO NOT SIGN
FOR IT! Simply inform the driver that
you are refusing delivery due to damage
and contact us at once to make a report
so we can have a replacement shipped to
you immediately.
PLEASE NOTE: If
you are suspect of the appearance of the
boxes, but do not have time to inspect
each of them before the driver leaves,
write on the delivery receipt "Boxes are
subject to inspection at time of
delivery. Customer will notify carrier
of pending damage within 24hrs." This
gives you time to look over the product,
yet it allows the carrier to know that
possible damage may have occurred before
you took possession of it.
Since
most freight damage claims need to be
reported to the shipper within 24 hours
of delivery in order to receive
reimbursement from the freight company,
please contact us at 1-352-243-0180.
RollUpDoorsDirect.com cannot be held
responsible for any damages reported
after 24 hours. An exception to this
would be if you were to discover
concealed damage to your unit. In this
case simply call the phone number listed
on your instruction sheet inside the
box, and the parts department will
immediately send out a replacement part
to you at no charge.
A signature
will be required to establish proof of
delivery. Don't forget before you sign
for delivery, it is your responsibility
to carefully check and make sure you
receive all the pieces or boxes listed
on the receipt or bill of lading. You
are also responsible for listing any
visible damage on the delivery receipt
before signing it.
Since our
products are shipped directly from the
manufacturer to you,
RollUpDoorsDirect.com will not be liable
or deemed in default for delay in
delivery due to any causes beyond our
control.
ORDER CHANGES OR
CANCELLATIONS:
All cancel or
change order requests must be done by
calling 1-352-243-0180 and speaking to
customer service. Due to the limitations
of email, we cannot guarantee that your
email requests will be received or acted
upon. Some orders require 24-48 hours
processing time. We do not process
orders during weekends.
RollUpDoorsDirect.com will make every
effort to accommodate your requests if
made in a timely matter, however we must
first check with the manufacturer to
make sure your order has not shipped yet
or is not in shipping and can still be
changed. If we find your order has
already been shipped or is in shipping
and cannot be changed, then I'm sorry
but we will not be able to make any
changes in your behalf. Any order that
is changed or canceled while "In
Process" is considered to be a
non-defective return even if the item is
still in transit to you. Also, any
shipments to the address given that the
freight company is unable to deliver
through no fault of their own, and after
several attempts to contact you and make
delivery will be considered a
Non-Defective Return. Rejected
deliveries for reasons other than
visible damage are considered to be
non-defective returns. Shipping charges
(both to you and back to the factory)
will be deducted from your refund along
with up to a 25% restocking fee for all
non-defective return orders or orders
that are canceled after shipping out to
you.
Roll Up Doors Direct Our
Commitment To Your Privacy
Your
privacy is important to us. To better
protect your privacy the following
notice explains the information we
collect, how it is used, how it is
safeguarded, and how to contact us if
you have any concerns.
What
Information Is Collected:
Third-Party Web Beacons: We use
third-party web beacons from Yahoo! to
help analyze where visitors go and what
they do while visiting our website.
Yahoo! may also use anonymous
information about your visits to this
and other websites in order to improve
its products and services and provide
advertisements about goods and services
of interest to you. If you would like
more information about this practice and
to know your choices about not having
this information used by Yahoo!,
click here.
As part of the order process, the
following information is collected from
shoppers:
Name Shipping/Billing
Address Email address Phone number
Credit/Debit Card Information
How
That Information Is Used:
To fill
order, to contact buyers if they have
questions, or to send email with special
offers.
Our Commitment To The
Security of Your Data
Contact Us
1-352-243-0180
1 YEAR Limited
Warranty - Models
501/502/536/551/601/626/651/652/700/800/900
rolling doors U. S. Door & Building
Components (henceforth referred to as
U.S.Door), hereby warrants Models
501/502/536/551/601/626/651/652/700/800/900
rolling door(s) to the original
purchaser against defects in materials
and workmanship including cracking,
splitting, delamination, warping, and
deterioration for a period of ONE(1)
year from the date of purchase, subject
to the terms and conditions hereinafter
contained. In the event the Models
501/502/536/551/601/626/651/652/700/800/900
doors are or become defective, a claim
must be submitted in writing to U.S.Door
at the address listed below. Such notice
must be made within fifteen (15) days of
the alleged defect and such notice shall
indicate the nature of the
aforementioned defect. Upon
notification, U.S.Door shall be
permitted to inspect the door within a
reasonable period of time, as deemed
reasonable by U.S.Door. In the event of
a defective door, U.S.Door will either
repair or replace (at their own
discretion) the defective door U.S.Door
will assume the responsibility of repair
and/or replacement of the door proven to
be defective, but will not be
responsible for labor, freight, or
special handling charges that may be
associated with repair or replacement.
All shipments will be made FOB the
nearest factory or manufacturer of the
respective product. This warranty
applies only to the U.S.Door Models
501/502/536/551/601/626/651/652/700/800/900
and excludes: (1) component parts that
have been damaged by accident or
improper usage, (2) component parts that
have been subject to negligent
operation, (3) glass or lite frames, (4)
damage caused by exposure to corrosive
fumes, condensation, or fire, (5)
improper installation or maintenance,
(6) performance of coatings used to
finish the doors, (7) damage resulting
from those causes which are beyond the
manufacturer's control. U.S.Door shall
not be responsible for any incidental or
consequential damages arising out of any
breach of this Express Limited Warranty,
including, but not limited to, any
damages to structures or other property,
or injury sustained by any persons
whomsoever, or the recovery of any
direct or indirect costs such as
shipping, installation labor charges,
paint or painting, or other building
materials. Some states do not allow
limitations of incidental or
consequential damages, so the above
limitations or exclusions may not apply.
U.S.Door agents, employees,
representatives, inspectors, etc. are
not authorized to change this Warranty
in any way or to grant any other
warranty. This Warranty is in lieu of
all other warranties expressed or
implied. Some states do not allow
limitations on unwarranted parts, so
this limitation does not apply to all
customers. This Warranty gives customers
specific legal rights. Other rights vary
from state to state. All claims under
this Warranty shall require proof of
purchase. All claims should be addressed
to: U.S. Door & Building Components .
10407 Rocket Blvd . Orlando, Florida
32824
Returned Merchandise:
A Return Authorization Number must
be obtained in advance and labeled on
the outside of the package. Returns are
subject to a 20% restocking charge
unless the error is ours. Non-returnable
items include: all Special Order
Items(all our doors are custom made and
are therfore special order items).
Returned Merchandise must be complete,
unused and in its original packaging, No
returns after 60 days. Return shipping
must be prepaid and a copy of the
original invoice, packing slip or a
letter with your name and address
included.
All items should be
returned to the following depots:
10407 Rocket Blvd, Orlando, FL
32824.
1720 West Broadway Rd,
Mesa, AZ 85202.
Call
1-352-243-0180
Email:
info@rollupdoorsdirect.com
Manufacturers Warranty Rollups One Year
Defective Merchandise Roll-Up Doors
Direct will issue credit for merchandise
found to be defective due to quality or
manufacturing defects. No credit will be
given for merchandise damaged due to
improper handling or storage. An
authorized Roll-Up Doors Direct
representative must inspect the damaged
merchandise and write a request for
credit. All credits will be issued by
Roll-Up Doors Direct. Deductions are not
allowed.
Missing/Broken Parts
When a door is received with missing o
broken parts, and you carry Roll-Up
Doors Direct spare parts, you can
replace the parts; Roll-Up Doors Direct
will issue a credit for the part. If you
do not carry Roll-Up Doors Direct spare
arts, Roll-Up Doors Direct will replace
the part or issue a credit at our
option.
Roll-Up Doors Direct
Truck When merchandise is delivered with
obvious damages, you should refuse the
damaged item(s) and note on the freight
bill, bill of lading, or contract when
delivered by Roll-Up Doors Direct truck.
Re-order the item through normal
channels. If the damaged item is for a
specific job and cannot wait for normal
stocking order, call the plant where
shipment originated and arrange for an
expedited shipment.
Common
Carrier Do not accept merchandise with
evident visible damage. When the carrier
attempts delivery, contact the plant
traffic department for specific
instructions. At the time of delivery,
note the number of cartons or pieces
refused due to damage on the freight
bill. In the event an entire shipment is
refused, notify the Roll-Up Doors Direct
plant immediately. Roll-Up Doors Direct
will then deal directly with the truck
line. Keep copies of the freight bill
showing the number of cartons or pieces
refused.
The plant will file a
claim with the carrier.
You
should pay the invoice less the damaged
and refused. Send a copy of the freight
bill showing the items damaged or
refused along with your check. Re-order
damaged items through normal channels.
Carrier Does Not Allow Partial
Refusal In the event that the carrier
does not allow partial refusal of a
shipment, the entire shipment should be
accepted and the number of damaged
cartons or pieces noted on the freight
bill at the time of delivery. It will be
necessary for you to have available a
copy of this freight bill noted with
number of cartons or pieces received
damaged.
You must hold the
damaged goods for the carrier’s
disposition. This includes inspection by
the carrier and the carrier’s right to
salvage when the claim is filled.
As soon as possible, you must notify
the Roll-Up Doors Direct plant where
shipment originated with the invoice
number, shipping number, carrier name
and pro number. Roll-Up Doors Direct
will file the claim with the carrier.
Concealed Damages In the event of
concealed damages you must notify
Roll-Up Doors Direct and the delivering
carrier within 15 days of the delivery.
The carrier will generally ask the
value of the damaged goods and make a
decision as to whether an inspection
will be made or waived. If an inspection
is made, a copy of the carrier’s
inspection report must be available to
submit to Roll-Up Doors Direct with the
freight bill. In the event inspection is
waived by the carrier, the name of the
carrier’s employee waiving the
inspection must be recorded. You should
notify the Roll-Up Door Direct plant,
where the shipment originated, as soon
as possible with the invoice number,
shipping number, carrier name and pro
number.
The plant will file the
claim with the carrier upon receipt of
all necessary information as outlined
above. Credit for the merchandise will
be issued upon receipt of the carrier
acceptance of the claim. Roll-up Doors
Direct cannot file a claim for concealed
damages if the carrier was not notified
within 15 days of delivery.
Change Orders, Cancellations & Returned
Goods Roll-Up Doors direct will not
accept liability for any changed or
cancelled in-process orders or any
orders changed or cancelled after they
have been produced. Roll-Up Doors direct
will charge a $50 net handling fee plus
material and labor costs incurred by
Roll-Up Doors Direct for any in-process
orders changed or cancelled or any
orders changed or cancelled after the
have been produced.
Labor Charges
Under no circumstances will Roll-Up
Doors Direct assume liability or
responsibility for any labor charges.
The carrier will deliver the items to
the stated address as long as there is
adequate room for the delivery vehicle
and there is suitable safe access. The
buyer is responsible for the unloading
of the items and will be assisted by the
carrier as long as it is safe to do so.
Items over 10 ft in length need special
equipment to facilitate the unload; this
should be in the form of material
handling equipment, loading dock, pallet
truck, fork truck etc. It is the soul
responsibility of the buyer to provide
the handling equipment for the safe
unload of the items. We are in no way
responsible for any costs incurred due
to returned items; undelivered items due
to missed appointments, inadequate
unload facilities, repeat visits and any
storage costs involved.
